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Built by a former cannabis regulator, Policy, Decoded helps operators read the policy terrain before it shifts beneath their feet.

Today’s briefing shows the industry entering a new phase of discipline. Courts are pushing back on aggressive hemp enforcement, investors are once again trading rumors of federal rescheduling, and states are quietly pulling THC beverages into alcohol systems that were never built for them.

Today’s edition is supported by Gladly and The Code, whose backing helps keep these briefings free for readers.

⚖️ Courts testing enforcement limits
🥤 THC beverages enter bars and tax codes
💼 Capital gets more selective

When the facts change, I change my mind. What do you do?

John Maynard Keynes

88% resolved. 22% stayed loyal. What went wrong?

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

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